Refund policy

Coffee: All coffee sales are final. As a consumable food product, we do not accept returns, exchanges, or refunds once an order has shipped, including for reasons of taste preference or personal dissatisfaction.

Apparel & Merchandise: All apparel is made to order through a third-party print-on-demand partner. Because each item is produced specifically for your order, all merchandise sales are final — no returns, exchanges, or refunds, including for incorrect size selection. Please review our sizing guide carefully before ordering, as we are unable to cover replacement costs for sizing errors.

Damaged or Defective Items: If your order arrives damaged in transit or with a manufacturing defect, contact us at info@jackscampfire.com within 7 days of delivery with your order number and a photo of the issue. Verified damaged or defective items will be replaced at no cost. This is the only circumstance under which a replacement will be issued.